{"id":13002,"date":"2023-12-22T15:34:03","date_gmt":"2023-12-22T05:34:03","guid":{"rendered":"https:\/\/www.mtatravel.com.au\/?p=13002"},"modified":"2024-02-09T13:12:50","modified_gmt":"2024-02-09T03:12:50","slug":"susan-barton-mindset-coach-mta-travel-advisor","status":"publish","type":"post","link":"https:\/\/www.mtatravel.com.au\/susan-barton-mindset-coach-mta-travel-advisor\/","title":{"rendered":"Susan Barton, Mindset Coach &#038; MTA Travel Advisor"},"content":{"rendered":"<section class=\"article-headline\">\n<div class=\"headline\">\n<div class=\"flex-grid\">\n<div class=\"col-10 lg-col-12\">\n<h1><span style=\"color: #555555; font-size: 14.4px;\">Sometimes we can wonder what impact we really have. This is the story of a woman who has changed the world and would say you have too. It\u2019s the story of a travel agent who has gotten reporters out of war zones, has rubbed shoulders with celebrities, and has even been a Disney animation artist. This is the story of a woman with so many stories who will stop an interview to ask you yours. This is the story of the amazingly generous Susan Barton<\/span><\/h1>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"article-content\">\n<div class=\"flex-grid\">\n<div class=\"col-12 content-no-sidebar\">\n<div class=\"content\">\n<div class=\"flex-grid\">\n<div class=\"col-8 lg-col-10 md-col-12\">\n<p><em>Susan Barton of MTA Travel stepped in when we needed her, performing miracles with flight bookings amid the chaos of COVID.<\/em><\/p>\n<p><em>Susan Barton offered to help arrange flights. She was the last of my angels. She got straight onto it. It was not a simple thing.\u00a0<\/em><\/p>\n<p><em>The travel itinerary was definitely not simple. Susan was amazing, picking her way through the maze of flight availability and travel restrictions for us.<\/em><\/p>\n<p>These are not testimonials. These (and others like them) are peppered through the book,<span>\u00a0<\/span><a href=\"https:\/\/www.amazon.com.au\/Freeing-My-Family-Uyghur-Australia-ebook\/dp\/B0B2QSJXCQ\" target=\"_blank\" rel=\"noopener\" title=\"Opens in a new window\"><em>Freeing My Family: One Uyghur man\u2019s epic battle to save his wife and son and bring them to Australia<\/em><\/a><em>.\u00a0<\/em><\/p>\n<p>The book was an unexpected but powerful read for me.<span>\u00a0<\/span><em><a href=\"https:\/\/agents.mtatravel.com.au\/sbarton\/about_me\" target=\"_blank\" rel=\"noopener\" title=\"Opens in a new window\">Susan Barton of MTA Travel<\/a><span>\u00a0<\/span><\/em>had mentioned it almost in passing as a thing that had come out of the lockdowns. At the height of COVID, Susan had been approached by Human Rights Watch to help political refugee and eventual citizen Sadam Abdusalam be reunited with his wife and son.<\/p>\n<p>After all the politics, the fear, and the waiting, the family were finally given the green light to be together. Except it was 2020. And Chinese government aside, no travel was easy in 2020.<\/p>\n<p>\u201cIt was extremely rewarding for me during COVID to be approached and to work on things like this,\u201d Susan tells<span>\u00a0<\/span><em>Karryon.\u00a0<\/em><\/p>\n<figure class=\"wp-block-image size-full\"><\/figure>\n<p>But Susan is no stranger to this type of work.<\/p>\n<h4 class=\"wp-block-heading\">The go-to girl<\/h4>\n<p>At 21, the girl who said she never felt like she fit in, who, as a child, would stand at Wellington Airport watching the planes fly off and wish she was on them, was married and living in Los Angeles. She\u2019d been working in production for television and then as an animation artist for Disney in their studios in Burbank \u201cback in the old days when we used to actually paint all the cells\u201d. And she had travelled.<\/p>\n<p>\u201cI was in a massive hurry, I had rolled 10 years of life stages into three years. I was racing toward some invisible self-projected finish line of sorts.\u201d<\/p>\n<p>Her husband was a successful Hollywood commercial director and Susan admits she may have conformed to the norms of the day and given up her own career for his.<\/p>\n<p>\u201cBut I had a lightbulb moment, I loved to travel, so I figured if I studied to become a travel agent, I could get cheap fares around the world. I was missing my family in New Zealand, so this was a way to go visit them,\u201d she says.<\/p>\n<p>Because of her experience working with film crews, she became an entertainment specialist for LA celebrities. She also moved crews around for networks such as CNN or television shows, such as<span>\u00a0<\/span><em>LA Law.\u00a0<\/em><\/p>\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"668\" src=\"https:\/\/karryon.com.au\/wp-content\/uploads\/2023\/12\/IMG_2023-12-19-072116.jpeg\" alt=\"\" class=\"wp-image-287323\" srcset=\"https:\/\/karryon.com.au\/wp-content\/uploads\/2023\/12\/IMG_2023-12-19-072116.jpeg 1000w, https:\/\/karryon.com.au\/wp-content\/uploads\/2023\/12\/IMG_2023-12-19-072116-300x200.jpeg 300w, https:\/\/karryon.com.au\/wp-content\/uploads\/2023\/12\/IMG_2023-12-19-072116-768x513.jpeg 768w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n<p>\u201cI\u2019m showing my age,\u201d Susan jokes.<\/p>\n<p>Her family moved to Australia for a project and eventually, her marriage ended.<\/p>\n<p>\u201cWith those heady days of Hollywood well behind me, I had gone from one extreme to another, living on the poverty line for years trying to make ends meet with young children.<\/p>\n<p>\u201cSurvival meant a tonne of tenacity and resilience.\u201d<\/p>\n<p>But her experience soon led her to once again work as an entertainment specialist for Channel Nine\u2019s<span>\u00a0<\/span><em>60 Minutes<\/em>,<span>\u00a0<\/span><em>News<\/em><span>\u00a0<\/span>and<span>\u00a0<\/span><em>Current Affairs<\/em><span>\u00a0<\/span>and then\u00a0<em>SBS Dateline<\/em>.<\/p>\n<p>These news agencies were covering the Iraq and Afghanistan wars, the Bali bombings, earthquakes, presidential elections and then some. And Susan\u2019s job was getting the reporters in and out of dangerous situations.<\/p>\n<p>\u201cSometimes they were kidnapped, sometimes they were literally on the field about to get shot. I loved being part of a team at SBS that helped show the world\u2019s injustice,\u201d Susan tells<span>\u00a0<\/span><em>Karryon<\/em>.<\/p>\n<p>\u201cI thrived on it, I fit in and felt accepted. I had become known as the go-to girl who could get people in and out of war-torn countries.\u201d<\/p>\n<h4 class=\"wp-block-heading\">The Mindset Coach<\/h4>\n<p>Susan went on to partner in establishing two agencies, then, with<span>\u00a0<\/span><a href=\"https:\/\/www.mtatravel.com.au\/\" target=\"_blank\" rel=\"noopener\" title=\"Opens in a new window\"><em>MTA Travel<\/em><\/a>, started her own home-based agency about ten years ago.<\/p>\n<p><iframe height=\"1027\" class=\"instagram-media instagram-media-rendered\" id=\"instagram-embed-0\" src=\"https:\/\/www.instagram.com\/p\/CwpeYfehBEi\/embed\/captioned\/?cr=1&amp;v=14&amp;wp=360&amp;rd=https%3A%2F%2Fkarryon.com.au&amp;rp=%2Fcommunity%2Fsusan-barton-mta-travel-travel-influencer%2F#%7B%22ci%22%3A0%2C%22os%22%3A2441.699999999255%2C%22ls%22%3A1093.300000000745%2C%22le%22%3A2266.10000000149%7D\" allowtransparency=\"true\" allowfullscreen=\"allowfullscreen\" frameborder=\"0\" data-instgrm-payload-id=\"instagram-media-payload-0\" scrolling=\"no\" data-mce-fragment=\"1\"><\/iframe>But it wasn\u2019t all happy days.<\/p>\n<p>\u201cI had always believed that the old institutionalised conditioning or way of thinking in our industry had a hell of a lot to answer for,\u201d she tells<span>\u00a0<\/span><em>Karryon<\/em>.<\/p>\n<p>\u201cI\u2019m referring to those old beliefs that we had to be all to everyone and we had to accept all business, whether it was good or bad, and we had to beat our competition at all costs. That the customer was always right. That we had to work all hours just to prove our worth to them, and then do it all over again. And then we would give our time and knowledge away for free.<\/p>\n<p>\u201cThat old institutionalised thinking was so rampant and widespread in our industry.\u201d<\/p>\n<p>Susan had studied to become a<span>\u00a0<\/span><a href=\"https:\/\/www.instagram.com\/travelagentsmindsetcoach\/\" target=\"_blank\" rel=\"noopener\" title=\"Opens in a new window\"><em>mindset coach<\/em><\/a>, focusing on those working in the travel industry and says that challenging this institutionalised thinking was one of the reasons why she went into coaching.<\/p>\n<p>\u201cI wanted to help myself first and then as it progressed, I could see it would help other people.\u201d<\/p>\n<p>Fast forward to 2020, and travel shut down overnight.<\/p>\n<p>\u201cI lost any ability to make money and I allowed myself to feel pissed off and victimised. The media was slamming us!<\/p>\n<p>\u201cI was so angry with myself that I had chosen to go into this industry in the first place.\u00a0I should have anticipated this.<\/p>\n<p>\u201cThen I realised that this was my opportunity to be<span>\u00a0<\/span><em>at cause<\/em><span>\u00a0<\/span>during the pandemic, not<span>\u00a0<\/span><em>in effect<\/em><span>\u00a0<\/span>of it.\u201d<\/p>\n<p>According to Susan when we live<em><span>\u00a0<\/span>in effect<\/em>, we perceive that things are happening<span>\u00a0<\/span><em>to<\/em><span>\u00a0<\/span>us and start to see ourselves as victims.\u00a0 We blame the external situation, the outside world, rather than being in control of our internal situation.<\/p>\n<p>When we are<span>\u00a0<\/span><em>at cause<\/em>, we take control. \u201cWe see more opportunity and abundance all around us,\u201d she says.<\/p>\n<p><iframe height=\"1159\" class=\"instagram-media instagram-media-rendered\" id=\"instagram-embed-1\" src=\"https:\/\/www.instagram.com\/p\/Cqyu9I4usDp\/embed\/captioned\/?cr=1&amp;v=14&amp;wp=360&amp;rd=https%3A%2F%2Fkarryon.com.au&amp;rp=%2Fcommunity%2Fsusan-barton-mta-travel-travel-influencer%2F#%7B%22ci%22%3A1%2C%22os%22%3A2449.800000000745%2C%22ls%22%3A1093.300000000745%2C%22le%22%3A2266.10000000149%7D\" allowtransparency=\"true\" allowfullscreen=\"allowfullscreen\" frameborder=\"0\" data-instgrm-payload-id=\"instagram-media-payload-1\" scrolling=\"no\" data-mce-fragment=\"1\"><\/iframe>Susan was studying her Masters in Coaching and throughout the pandemic,<span>\u00a0<\/span><a href=\"https:\/\/linktr.ee\/susanmindsetcoach\" target=\"_blank\" rel=\"noopener\" title=\"Opens in a new window\"><em>coached some 300 travel agents<\/em><\/a>.<\/p>\n<p>What came out of her sessions with travel agents was the realisation that so many undervalued their skills.<\/p>\n<p>\u201cThey were suddenly diminishing their own incredible talents and knowledge. And all the moments they had truly changed a client\u2019s life with their work had disappeared in their minds,\u201d she says.<\/p>\n<p>\u201cSo many travel agents would say to me, \u2018Anyone could do what I do, they\u2019ll just go online now\u2019, or, \u2018Why would anyone want to pay a fee for my service?\u2019<\/p>\n<p>\u201cThe level of self-doubt and lack of confidence that had crept in was so incredibly sad and so many felt and experienced such huge personal losses.<\/p>\n<p>\u201cThey took it personally and with way too much accountability, turning themselves inside out with worry for the future \u2013 all of this beyond their control. Some confided they were facing lawsuits, and some even wanted to end their lives.\u201d<\/p>\n<h4 class=\"wp-block-heading\">Changing the world<\/h4>\n<p>Helping travel agents come to value their worth at a time when their worth was being hung out to dry by the media, when they went unpaid and even used their own super to pay their clients is a tough job.<\/p>\n<p>\u201cIt all really starts with understanding that we don\u2019t experience the way the world<em><span>\u00a0<\/span>is<\/em>. We experience it<em><span>\u00a0<\/span>the way we are<\/em>. So if we need to make a change, we don\u2019t change the world, we change ourselves.<\/p>\n<p>\u201cIf you want to change anything in your life, you\u2019ve got to first learn how to change your thinking. Which means to<span>\u00a0<\/span><a href=\"https:\/\/karryon.com.au\/community\/why-i-love-working-in-the-travel-industry\/\" target=\"_blank\" title=\"Opens in a new window\" rel=\"noopener\"><em>change your mindset<\/em><\/a>. And once you know how to change your mindset, you can learn how to change your physical and emotional state, to experience the outcomes that you want.\u201d<\/p>\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"668\" src=\"https:\/\/karryon.com.au\/wp-content\/uploads\/2023\/12\/IMG_2023-12-19-072157.jpeg\" alt=\"\" class=\"wp-image-287321\" srcset=\"https:\/\/karryon.com.au\/wp-content\/uploads\/2023\/12\/IMG_2023-12-19-072157.jpeg 1000w, https:\/\/karryon.com.au\/wp-content\/uploads\/2023\/12\/IMG_2023-12-19-072157-300x200.jpeg 300w, https:\/\/karryon.com.au\/wp-content\/uploads\/2023\/12\/IMG_2023-12-19-072157-768x513.jpeg 768w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n<p>Susan would work with her clients to explore how they bridge the gap from where they are now to where they want to be.<\/p>\n<p>\u201cAnd a lot of that comes down to discovering our negative self-limiting fears, and where they come from, why we have them, what we get out of them and to learn to reframe it, accept it and move forward.\u201d<\/p>\n<p>The height of COVID has passed and the agents who survived have worked more than ever before. Time is at a premium and the charging of service fees has been fast-tracked, whether agents were ready for it or not.<\/p>\n<p>\u201cThere was a lot of good that came out of COVID,\u201d Susan tells<span>\u00a0<\/span><em>Karryon.\u00a0<\/em><\/p>\n<p>\u201cPeople had a chance to see that they could live a different way. And they could expect and deserve to have a bit more time and love and happiness in their life.<\/p>\n<p>\u201cCOVID made us stop and really evaluate ourselves and look at our self worth, look at everything that we\u2019ve done, and say, \u2018Hey, I\u2019m going to charge for this\u2019.\u201d<\/p>\n<p>According to Susan, people pleasing is one of the biggest patterns predominant in the travel industry.<\/p>\n<p>\u201cIt just comes so naturally to people who are in the service industry. Personally, people pleasing hadn\u2019t really served me well. And once I understood the patterns and why I\u2019d been doing it, I was able to take that and use that in the travel industry.<\/p>\n<p>\u201cIt takes self worth, self confidence and courage to say no. But ultimately by saying no, you\u2019re saying yes to yourself.<\/p>\n<p>\u201cA client may be taking up so much time, so much of your mental real estate that you\u2019re letting other great opportunities get away. They\u2019re knocking at your door, but you haven\u2019t got time for them.<\/p>\n<p>\u201cWe are in charge of our life. That\u2019s how we get through the overwhelm. We start to learn that we can set up boundaries and we can decide what we will allow into our life so that we don\u2019t have to live in overwhelm. We are in charge.\u201d<\/p>\n<p><em>If this article has raised issues for you, or if you\u2019re concerned about someone you know, call Lifeline on 13 11 14. In an emergency, call 000.<\/em><\/p>\n<p>Credit: KarryOn https:\/\/karryon.com.au\/community\/susan-barton-mta-travel-travel-influencer\/<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Sometimes we can wonder what impact we really have. This is the story of a woman who has changed the world and would say you have too. It\u2019s the story of a travel agent who has gotten reporters out of war zones, has rubbed shoulders with celebrities, and has even been a Disney animation artist.<\/p>\n","protected":false},"author":8,"featured_media":13407,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_seopress_robots_primary_cat":"none","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[161,163,158,57,352],"tags":[],"class_list":["post-13002","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-family","category-groups","category-holidays","category-home-page-news","category-travel-agent-marketing-tips"],"publishpress_future_action":{"enabled":false,"date":"2026-01-17 23:56:32","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"category","extraData":[]},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.mtatravel.com.au\/wp-json\/wp\/v2\/posts\/13002","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mtatravel.com.au\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.mtatravel.com.au\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.mtatravel.com.au\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mtatravel.com.au\/wp-json\/wp\/v2\/comments?post=13002"}],"version-history":[{"count":3,"href":"https:\/\/www.mtatravel.com.au\/wp-json\/wp\/v2\/posts\/13002\/revisions"}],"predecessor-version":[{"id":13408,"href":"https:\/\/www.mtatravel.com.au\/wp-json\/wp\/v2\/posts\/13002\/revisions\/13408"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.mtatravel.com.au\/wp-json\/wp\/v2\/media\/13407"}],"wp:attachment":[{"href":"https:\/\/www.mtatravel.com.au\/wp-json\/wp\/v2\/media?parent=13002"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.mtatravel.com.au\/wp-json\/wp\/v2\/categories?post=13002"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.mtatravel.com.au\/wp-json\/wp\/v2\/tags?post=13002"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}